RETURN POLICY
You have the right to return your order in whole or in part within a time-limit of 14 working days from the date you received it, without bearing any obligation to inform us of the reason for a return of your order In order to perform your right of withdrawal, you need to fill in and sent us the special 'return form'. You should return the product in the perfect condition in which you received it, that is to say without breaking the seal of the package and by confirming that the special signs of the product have not been removed.
1. Changes in Sanidas | technical department store stores:
Make your changes in color, size or with another product in any of our Sanidas | technical department store stores with your product and proof of purchase. For changes in stores you may have to contact the store you want to make the change, for information and confirmation.
2. You can also make changes to the same or another product through our online store (Returns within Greece only):
Make your changes online by sending your parcel back to the company. Your package inside should contain a. The returning product b. The return form enclosed, filled with the required information and c. your receipt
To save your exchange product, you must make a new order following the same procedure as when placing a normal order, selecting ''Cash upon Delivery'' as the payment method while in the ''Comment'' section write the word ''Change''. Please note that the final payable amount will not show automatically, as it changes when the order & return is processed by the accounting department
How to return your product:
- • Complete the return form that you will find in the original packaging & select the Change/Credit box.
- • Place the return form in your package.The returning product(s) must be in excellent condition with all labels and tags attached. The packaging must be firm, for prevention of any possible transportation damage
- • Place the return voucher on your package and ship it with Geniki Taxydromiki courier.
- • Shipments via Geniki Tachidromiki courier service are charged with 1,5€ for all domestic returns and 3,5€ when returning from Cyprus. The pre mentioned charge is not directly payable on the courier service at the package drop point, as it is to be deducted from your refund or exchange upon package arrival. The above charges and return voucher apply ONLY for returns through Geniki Tachidromiki courier services. For other courier services you are responsible of paying the full cost/charge of your return and Sanidas | technical department store has no liability on that.
Where to return your product:
Papanikoli Dimitriou 10, Keratsini Greece
Τel:+30 2104620131
3. Refund (for e-shop orders only):
How to return your product:
- • Complete the return form that you will find in the original packaging & select the Money return box.
- 1. If your order was placed via Credit card/ debit card or Paypal please mark it next to the box.
- 2. If your order was paid with cash on delivery you will have to give us your bank, bank number, IBAN and full name.
- • Place the return form in your package.The returning product(s) must be in excellent condition with all labels and tags attached. The packaging must be firm, for prevention of any possible transportation damage
- • Place the ruturn voucher on your package and ship it with Geniki Taxydromiki courier.
- • Shipments via Geniki Tachidromiki courier service are charged with 1,5€ for all domestic returns and 3,5€ when returning from Cyprus. The pre mentioned charge is not directly payable on the courier service at the package drop point, as it is to be deducted from your refund or exchange upon package arrival. The above charges and return voucher apply ONLY for returns through Geniki Tachidromiki courier services. For other courier services you are responsible of paying the full cost/charge of your return and Sanidas | technical department store has no liability on that.
Where to return your product:
Papanikoli Dimitriou 10, Keratsini Greece
Τel:+30 2104620131
Caution: If you do not follow even one of the above instructions the return will not be accepted by us.
* If the reason for your return coming from company’s mistake, Sanidas | technical department store is bound to bear the shipping charges
*As a necessary condition, the product shall be in its initial package and in the same perfect condition in which you received it, together with the relevant payment receipt, including the product’s special signs (tags).
*When returning an item, you need to fill in and send us the “return form” that you can find here within the exclusive time-limit of fourteen (14) days.
*All international customers can return any item for a refund, within 14 days of receiving their original order. If customers wish a refund for their purchased goods Sanidas | technical department store will refund the price paid for the items, including sale items back to the original payment method. All returns are made at the customer own cost as Sanidas | technical department store does not carry any shipping or customs office responsibility whatsoever. In case the customer does not want to receive its parcel upon arrival to the shipping country Sanidas | technical department store will refund you excluding the costs of transportation, handling and customs office.
*For hygiene reasons, our company shall not accept return of certain items such as swimming suits, leggings, leotards, tights, underwear and earrings. Regarding the swimwear, all products should be tried without removing the inner safety sticker. The swimwear sticker should not be removed in case of return, otherwise the return will not be accepted.
*As a matter of clarity all purchased shoes must be tried on a soft carpet, otherwise We do not accept Shoes that they give Us the impression that have been used.
